On January 1, TRICARE beneficiaries saw many changes including the combining of regions and transition to new heath care providers. By most accounts, it hasn’t gone smoothly. A snafu in data transfer affected more than 4,000 TRICARE recipients in the new TRICARE East region, while TRICARE has warned of very long wait times with their call centers. Beneficiaries are reporting delays in service and coverage as well. And folks are taking their frustrations to social media.
Frustrations over customer service
Facebook users commented on excessively long wait times, customer service representatives who can’t answer, and abrupt hang-ups during service. Other users reported difficulty using the website, from login information that isn’t recognized to slow load times.
— James Copeland (@jjcoop007) January 4, 2018
— Terri (@Terri_Jen) January 4, 2018
Trouble with coverage
Quite a few comments reported difficulties with coverage and discrepancies in verifying their benefits.
Various fees and copays have also increased since January 1. While the changes were announced months ago, beneficiaries are seeing the very real impact of those policy decisions on their bottom lines. For others, mix-ups in billing across the January 1 coverage switch date is concerning and costly.
#Tricare changes are a kick in the face to those of us who live too far away from a base to have Prime option. Also, Express Scripts is very frustrating, some are not able to be mail order which jacks up the prices a lot. Ugh.
— Heather Wargo🐝 (@heathwargo) January 3, 2018
By J. G. Noll