Citing decreased use of their physical properties and an increase of their online ones, USAA will close 17 of its 21 financial centers on April 28. The announcement is not surprising; the closures had been announced and planned since September 2016, but a date had only recently been announced.
The first of USAA’s financial centers opened in 2009 as a response to customer feedback. Despite customer requests for physical brick-and-mortar stores, the actual response and use of them has been modest. “Just 2.1 percent of USAA members visited a financial center last year, down from 2.5 in 2015,” MySanAntonio.com reports.
The four remaining financial centers will be located in USAA’s San Antonio corporate office and near military academies (Annapolis, MD, West Point, NY, Colorado Springs, CO).
Members left without a financial center still have resources available online and in-person. USAA has plans to add “at least two ATM locations for each financial center set to close.” Those new ATMs would add to the network of more than 65,000 ATMs available to members. Locations are available and updated regularly on USAA’s ATM locator. In addition, members also are able to bank online and via the USAA Mobile App. USAA representatives are also available by phone.